Reference

Privacy Policy: How We Handle Your Account Information

We collect what's needed to run your account, process bKash, Nagad and Rocket transactions, and keep the lobby secure. Everything below explains what we gather, how we use it, and the control you keep over your own data.

Account securityWallet transaction logsContact preferencesData access requestsDeletion rights

Explore the Lobby Read FAQ

What We Collect and Why

pik ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we ask for your mobile number, a password, and basic contact details so we can verify withdrawals and reach you about account activity. Deposit and withdrawal records through bKash, Nagad and Rocket are logged to reconcile payments and meet local financial

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record-keeping expectations. Session data tells us which device you're using and which games you open so we can troubleshoot login issues and tailor the lobby layout. We don't sell your information to third parties. Marketing messages go out only if you've opted in, and you can
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turn them off any time in account settings. Cookies track your session state and preferred language; you can disable non-essential cookies in your browser without losing core account functions. Data retention follows standard practice for financial platforms operating in regions where local law permits online gaming—transaction
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records stay until reconciliation and audit windows close, then we archive or anonymise them. If you want to see what we hold, correct a detail, or ask us to delete your account entirely, reach our support team through live chat or the contact form and we'll
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process the request within a reasonable timeframe once we've confirmed your identity.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How We Protect Your Information

Account passwords are hashed so even our own team can't read them. Wallet transactions flow over encrypted connections between your bKash, Nagad or Rocket app and our payment gateway. Session cookies expire when you close the browser, and you control marketing preferences in your account dashboard. If you stop using your account we'll archive inactive records after a standard retention period, keeping only what financial regulations require.

Encrypted Wallet Transfers

Every bKash, Nagad and Rocket payment request is protected by SSL so transaction details stay private between your mobile wallet and our payment processor. We don't store your wallet PIN or full card numbers on our servers.

Cookie Control

Essential cookies keep you logged in and remember your language choice. Marketing and analytics cookies are optional—turn them off in your browser settings or through the cookie banner that appears on your first visit without losing account access.

Data Retention Limits

Transaction logs and account history are kept as long as local financial rules require, then archived or anonymised. If you request deletion we'll remove personal identifiers while keeping anonymised records for audit compliance where the law asks us to.

Access and Correction

Log in to your account settings to update your mobile number, email or password any time. For a full data export or formal correction request, contact support with proof of identity and we'll process it within a reasonable window.

Privacy Questions and Data Requests

If you need to update a detail, ask what we've stored, or request account deletion, our support channels are open. Live chat is the fastest route for straightforward questions; the contact form works for formal data-access requests where you want a written reply. Email handles detailed inquiries when you're attaching documentation or prefer a thread you can reference later.

Team online

Live Chat

Open the chat bubble in the bottom corner and tell the agent you have a privacy question. They'll verify your account, walk you through what we hold, and start a data-access or deletion request on the spot if you ask for one.

Contact Form

Submit your request through the form on the contact page with your registered mobile number. We'll reply within a few days with the information you asked for or confirmation that your deletion request is queued for processing.

Email Support

Send detailed privacy inquiries or attach identity documents to our support email. Use this channel when you're requesting a full data export or want a formal written response you can keep in your records.

Privacy Policy Questions

We ask for your mobile number, a password, and an email or secondary contact so we can verify withdrawals and send account alerts. Payment logs for bKash, Nagad and Rocket transactions are stored to reconcile deposits and meet record-keeping standards.

Yes. Contact support through live chat or the form with your registered mobile number, and we'll send a summary of stored information once we've confirmed your identity. Full data exports take a few days to prepare.

Open a support ticket or email us requesting account deletion. We'll close the account and remove personal identifiers, keeping only anonymised transaction records where local financial regulations require an audit trail for a set period.

We don't sell your information. Payment processors see transaction data to clear bKash, Nagad and Rocket deposits, and game providers receive session tokens to load your play history, but no marketing lists leave our platform without your explicit opt-in.

Log in to account settings and turn off marketing notifications under preferences. If you're getting SMS or email offers you didn't sign up for, contact support and we'll remove you from the list immediately.

All wallet transfers use encrypted connections between your mobile app and our payment gateway. We log transaction IDs and amounts for reconciliation but never store your wallet PIN, and payment processors handle sensitive details under their own privacy policies.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Privacy Policy: How We Handle Your Account Information

How We Protect Your Information

Encrypted Wallet Transfers

Cookie Control

Data Retention Limits

Access and Correction

Privacy Questions and Data Requests

Live Chat

Contact Form

Email Support

Privacy Policy Questions

01 What personal information does pik ok collect when I register?

02 Can I see what data pik ok holds about me?

03 How do I delete my account and remove my information?

04 Does pik ok share my details with third parties?

05 How do I stop receiving promotional messages?

06 Are my bKash, Nagad and Rocket transactions private?

Privacy Policy

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